With its hope to provide the very best patient care possible, whether inside the hospitals walls or out in the communities it serves, the Long Island Jewish Medical Center (LIJMC) is still considered as todays premiere health institution which gives the New York Metropolitan areas highest quality clinical care.
LIJMC has been serving as a clinical and academic institution in the North Shore-Long Island Jewish Health System for years. It has three components which include Long Island Jewish Hospital, Schneider Childrens Hospital and Zucker Hillside Hospital. Long Island Jewish Hospital has a 452-bed tertiary adult care hospital which offers advanced diagnostic and treatment technology and modern medical facilities for dental, medical, surgical, and obstetrical services.
With more than 500 physicians as full-time staff, the LIJMC medical education program is considered as the largest in New York State. Its 880-bed voluntary, non profit tertiary care teaching hospital is catering to the needs of the New York Metropolitan area. This hospital is a teaching hospital affiliated with Albert Einstein College of Medicine.
The LIJMC, to date, has more or less 10,000 employees who serve a large number of communities in the Greater New York City area. The hospital, until now, is realizing its mission in improving the health of the communities it serves, providing the highest quality care for the people, educating health care professionals of the current and future generations, searching for medical breakthroughs and researches and caring for the entire community regardless of their social and economic status (New York State Health Department 2009).
Interpretation
To identify if the Long Island Jewish Medical Center has the satisfactory language access services, the following survey questions were used
What are the services that the hospital is giving to the patients with regards to language access
How do these services help the patients to get a high quality health care from the hospital
What is the basis of the hospital regarding the provision of the language access program to the patients Is there any legal basis or policy with regards to the said services
What are the services that the language access program provides to the patients of the hospital
How do these services cater the various needs of the patients in the hospital
Analysis and Evaluation
This analysis focuses on the Cultural Component Care of the National Standards on Culturally and Linguistically Appropriate Services (CLAS). The CLAS standards are primarily used to identify and analyze health care institutions and organizations practices culturally and linguistically.
The Cultural Component Care includes three themes. The first standard states that the health care should ensure that patients or consumers receive effective, understandable, and respectful care that is provided in a manner that is compatible with their cultural health beliefs and practices and preferred language. The second one states that health care organizations should implement strategies to recruit, retain, and promote at all levels of the organization a diverse staff and leadership that are representative of the demographic characteristics of the service area. The last, furthermore, insists that health care institutions should ensure that the staff at all levels and across all disciplines receive an on-going education and training in culturally and linguistically appropriate service delivery (LaVeist 2002).
The selected subject of the analysis is the Long Island Jewish Medical Center which belongs to North Shore (LIJ) Medical Health Systems in New York. The interview was done through a phone call with a set of survey questions.
Based on the data gathered from the interview conducted, the hospital can be considered as a health institution that provides exemplary language access services to the people it serves. Every unit of the hospital is providing free language access services to the patients. To be able to provide exemplary language access services, the hospital has various strategic interventions. First, policies including the rights of the patients are given upon admission. There are signs in the lobby of the hospital, waiting areas, elevators and hallways that help the patients for their easy admission in the hospital. Likewise, pamphlets and flyers are also distributed as part of the admission process. Through these things, the patients have a clear, understandable and logical way of admission in the hospital.
Another good point in the hospital is the fact that it provides language access services to all the different languages such as Italian, Greek, Russian and others. This service is in line with the law in the New York State that says that there should be language access services to all the people regardless of race and color. To ensure consistent application of Title VI of the Civil Rights Act of 1964 to health and social services funded by the Department of Human Services, the office issued a memorandum entitled Prohibition Against National Origin Discrimination, Person s with limited-English Proficiency (NY Health Access 2009). This assures that there will be no discrimination in the admission and other services in all the health care organizations in the state.
In order to conform with this act, patients are given wrist bands, bracelets and stickers in the patients chart to indicate their preferred language. This is indeed helpful so that the staff of the hospital will know whether the patient is speaking Mandarin, Chinese, and the like or if they are using sign language due to other disabilities.
Furthermore, The hospital also has a Call Center base interpreter and translator services. Its 3-way phone has 2 receivers in which one directly goes to the patient and the other one goes to the translator, who is either a doctor, a nurse, or whoever places the call. Through this service, the patients are receiving clear, understandable and logical medical consents, explanations to medical procedures and operations.
These language access services provided by the hospital has actually something to do with the compliance on the Health insurance portability and Accountability Act (HIPAA Law). This law mandates the protection of the patients to their rights, obligations and privacy (About.com Personal Insurance 2009).
Based on the analysis on the services given by the hospital to its patients, it is deducted that Long Island Jewish Medical Center has an exemplary performance in terms of the language access services as they are conforming with the set standards by the HIPAA Law and the Title VI of the Civil Rights Act of 1964. The health care institutions mission is indeed continuously realized as it provides quality health care services to its people.
LIJMC has been serving as a clinical and academic institution in the North Shore-Long Island Jewish Health System for years. It has three components which include Long Island Jewish Hospital, Schneider Childrens Hospital and Zucker Hillside Hospital. Long Island Jewish Hospital has a 452-bed tertiary adult care hospital which offers advanced diagnostic and treatment technology and modern medical facilities for dental, medical, surgical, and obstetrical services.
With more than 500 physicians as full-time staff, the LIJMC medical education program is considered as the largest in New York State. Its 880-bed voluntary, non profit tertiary care teaching hospital is catering to the needs of the New York Metropolitan area. This hospital is a teaching hospital affiliated with Albert Einstein College of Medicine.
The LIJMC, to date, has more or less 10,000 employees who serve a large number of communities in the Greater New York City area. The hospital, until now, is realizing its mission in improving the health of the communities it serves, providing the highest quality care for the people, educating health care professionals of the current and future generations, searching for medical breakthroughs and researches and caring for the entire community regardless of their social and economic status (New York State Health Department 2009).
Interpretation
To identify if the Long Island Jewish Medical Center has the satisfactory language access services, the following survey questions were used
What are the services that the hospital is giving to the patients with regards to language access
How do these services help the patients to get a high quality health care from the hospital
What is the basis of the hospital regarding the provision of the language access program to the patients Is there any legal basis or policy with regards to the said services
What are the services that the language access program provides to the patients of the hospital
How do these services cater the various needs of the patients in the hospital
Analysis and Evaluation
This analysis focuses on the Cultural Component Care of the National Standards on Culturally and Linguistically Appropriate Services (CLAS). The CLAS standards are primarily used to identify and analyze health care institutions and organizations practices culturally and linguistically.
The Cultural Component Care includes three themes. The first standard states that the health care should ensure that patients or consumers receive effective, understandable, and respectful care that is provided in a manner that is compatible with their cultural health beliefs and practices and preferred language. The second one states that health care organizations should implement strategies to recruit, retain, and promote at all levels of the organization a diverse staff and leadership that are representative of the demographic characteristics of the service area. The last, furthermore, insists that health care institutions should ensure that the staff at all levels and across all disciplines receive an on-going education and training in culturally and linguistically appropriate service delivery (LaVeist 2002).
The selected subject of the analysis is the Long Island Jewish Medical Center which belongs to North Shore (LIJ) Medical Health Systems in New York. The interview was done through a phone call with a set of survey questions.
Based on the data gathered from the interview conducted, the hospital can be considered as a health institution that provides exemplary language access services to the people it serves. Every unit of the hospital is providing free language access services to the patients. To be able to provide exemplary language access services, the hospital has various strategic interventions. First, policies including the rights of the patients are given upon admission. There are signs in the lobby of the hospital, waiting areas, elevators and hallways that help the patients for their easy admission in the hospital. Likewise, pamphlets and flyers are also distributed as part of the admission process. Through these things, the patients have a clear, understandable and logical way of admission in the hospital.
Another good point in the hospital is the fact that it provides language access services to all the different languages such as Italian, Greek, Russian and others. This service is in line with the law in the New York State that says that there should be language access services to all the people regardless of race and color. To ensure consistent application of Title VI of the Civil Rights Act of 1964 to health and social services funded by the Department of Human Services, the office issued a memorandum entitled Prohibition Against National Origin Discrimination, Person s with limited-English Proficiency (NY Health Access 2009). This assures that there will be no discrimination in the admission and other services in all the health care organizations in the state.
In order to conform with this act, patients are given wrist bands, bracelets and stickers in the patients chart to indicate their preferred language. This is indeed helpful so that the staff of the hospital will know whether the patient is speaking Mandarin, Chinese, and the like or if they are using sign language due to other disabilities.
Furthermore, The hospital also has a Call Center base interpreter and translator services. Its 3-way phone has 2 receivers in which one directly goes to the patient and the other one goes to the translator, who is either a doctor, a nurse, or whoever places the call. Through this service, the patients are receiving clear, understandable and logical medical consents, explanations to medical procedures and operations.
These language access services provided by the hospital has actually something to do with the compliance on the Health insurance portability and Accountability Act (HIPAA Law). This law mandates the protection of the patients to their rights, obligations and privacy (About.com Personal Insurance 2009).
Based on the analysis on the services given by the hospital to its patients, it is deducted that Long Island Jewish Medical Center has an exemplary performance in terms of the language access services as they are conforming with the set standards by the HIPAA Law and the Title VI of the Civil Rights Act of 1964. The health care institutions mission is indeed continuously realized as it provides quality health care services to its people.
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